About Automatic system
SIP users
Get individual SIP user for each of your worker and expand your team communication capabilities: create as many accounts as you need, listen calls in real time, use prompts during calls, make conferences between employees and clients, and make free internal calls between staff.
Operator panel
Each operator has their own panel. The panel displays information about each customer with whom the operator is talking. Employees can edit data during a conversation, and this data will be saved for further work. There is a callback system where operators can schedule a callback to a contact at a specific time.
Personal account
Convenient personal account, accessible at any time and from anywhere in the world - all you need is the Internet. The intuitive interface allows you to easily manage processes, set up access rights for agents and managers, check history and statistics and download recordings.
Anywhere
Stay connected at any time and from anywhere in the world - all you need is a device with a microphone and speakers. Virtual PBX works without holidays and weekends, providing stable communication without restrictions, wherever you are - you only need the Internet.
Statistics
Comfortable access to call statistics. Reports with data export capabilities. Access to detailed statistics for each operator or the whole company which allows you to track processes and improve work efficiency.
CDR information
Quick and easy access to your call history. Transparent reporting with data export capabilities and a simple, intuitive interface provides complete info and a comfortable working experience anytime, anywhere in the world.
More features
Efficiency control
Real-time listening allows you to analyze operators' conversations to assess the quality of their work. Prompting allows you to give them hints directly during the conversation, unnoticed by the customer. This helps workers get help in difficult situations and train new employees.
Simple call management
Call transfer and callback functions simplify and speed up customer service. Call transfer saves time by directing the customer directly to the right specialist and eliminating the need to call other departments. If the customer is busy, the system will automatically call back at a set time, ensuring that no contact is lost.
Mobility and safety
Mobility allows your operators to work from anywhere in the world while remaining on a single corporate network. At the same time, the system provides a high level of security. Thanks to data encryption and constant monitoring of hacking attempts, your information will always be reliably protected.
Maximal productivity
The system ensures high speed of operation, eliminating the need for manual dialing and reducing the time between calls. All information is available in the customer card, which can be supplemented directly during the conversation. System management is as simple as possible thanks to a convenient web interface accessible from any device.